Frequently
Asked Questions
HOW DO I PURCHASE TICKETS FOR AN EVENT?
Tickets for all Uptown Theatre Napa shows are available through Ticketmaster.com unless otherwise noted.
Tickets can also be purchased in person at the Uptown Theatre Box Office from 10:00 AM until 5:30 PM, MONDAY – FRIDAY (with the exception of some holidays). For Box Office questions, please call 707-259-0123 x 6.
Please note that when purchasing through Ticketmaster, there will be additional fees added to the ticket price. A $5.00 theatre restoration fee will be added to each ticket price purchased via Ticketmaster or the Uptown Box Office.
CAN I BUY TICKETS AT THE DOOR ON THE DAY OF THE EVENT?
If there are still tickets available on the day of the event, you may purchase them in person at the Uptown Theatre Box Office, open 2 hours prior to each event.
On the day of the show, tickets will not be available online after 6:00pm.
WHEN DO TICKETS GO ON SALE?
On-sale dates and times vary, but most shows go on sale at 10:00 AM on the Friday following when the show is announced. The best way to receive advance notice of upcoming shows is to join our mailing list – CLICK HERE.
WHEN DO THE DOORS OPEN FOR A SHOW?
The doors typically open one hour prior to show time, although this may vary from show to show. Please refer to the event listings on Our Website
WHAT CAN I BRING INTO THE SHOW?
NO outside bottles (including water), cans, food, alcohol or professional cameras and recording devices allowed in theatre.
For the comfort and safety of everyone, please do not bring in the following items: strollers, large backpacks, weapons of any kind or pets. Due to most performer’s requests, no professional recording devices are allowed.
We kindly ask that you refrain from using your cell phones for photo’s or video as it is a distraction and annoyance to your neighbors and generally highly discouraged by the artists.
Absolutely no flash or video.
IS THERE AN OPENING ACT?
Opening acts and special guests may perform with headlining artists, and in some cases, we may add a local opening act. Opening acts are not always announced in advance, and we generally do not publish their performance times or set lengths. Opening acts are subject to change or cancel without notice. Changes or cancellations of opening acts do not qualify for a refund.
IS YOUR VENUE ALL AGES?
All ticket holders must be 12 & over. Under 16 years old must be with an adult, for most shows. No infants, toddlers or björns. Please check individual show listings as this may vary.
21+over must have valid I.D. for alcohol.
WHERE IS LOST & FOUND?
Lost and found items may be retrieved during regular box office hours, Monday -Friday 12-5PM. Call the theatre at (707) 259-0123.
How Do I Purchase Wheelchair/ADA Accessible Tickets?
Wheelchair/ADA accessible seating can be purchased by clicking the “Request Accessible Tickets” link on the Ticketmaster event page or by calling Ticketmaster at 1-800-745-3000.
If you prefer to purchase through the Uptown Theatre Box Office, advance purchase and notification are required. Please call (707) 259-0123 x6.
If you have any questions about accessibility or have specific seating or accommodation needs, please call the Uptown Theatre Box Office at (707) 259-0123, ext. 6, and we’ll do our best to make your visit as comfortable and enjoyable as possible.
I HAVE SEATS NUMBERED 12 AND 14. ARE THOSE NEXT TO EACH OTHER?
Yes. Seats are numbered all odd on one side of the theater and all even on the other. Center sections of the theatre are consecutive numbers.
All seating is reserved unless otherwise specified – VIRTUAL TOUR HERE
